CVE-2014-9324

Debian Security Advisory 3124-1

Severity Score

8.1

*CVSS v3

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

*Multiple Sources

Exploited in Wild

*KEV

Decision

*SSVC

Descriptions

The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access and modify arbitrary tickets via unspecified vectors.

GenericInterface en OTRS Help Desk 3.2.x anterior a 3.2.17, 3.3.x anterior a 3.3.11 y 4.0.x anterior a 4.0.3 permiten a usuarios remotos autenticados acceder y modificar tickets arbitrarios a través de vectores sin especificar.

Thorsten Eckel of Znuny GMBH and Remo Staeuble of InfoGuard discovered a privilege escalation vulnerability in otrs2, the Open Ticket Request System. An attacker with valid OTRS credentials could access and manipulate ticket data of other users via the GenericInterface, if a ticket webservice is configured and not additionally secured.

*Credits: N/A

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

None

Scope

Unchanged

Confidentiality

High

Integrity

High

Availability

None

Attack Vector

Network

Attack Complexity

Medium

Authentication

Single

Confidentiality

Partial

Integrity

Partial

Availability

Partial

* Common Vulnerability Scoring System

SSVC

Decision:-

Exploitation

Automatable

Tech. Impact

* Organization's Worst-case Scenario

Timeline

2014-12-07 CVE Reserved
2014-12-19 CVE Published
2024-08-06 CVE Updated
2025-03-30 EPSS Updated
---------- Exploited in Wild
---------- KEV Due Date
---------- First Exploit

CWE

CWE-264: Permissions, Privileges, and Access Controls

CAPEC

References (6)

URL	Tag	Source
http://advisories.mageia.org/MGASA-2015-0031.html	X_refsource_confirm
http://secunia.com/advisories/59875	Third Party Advisory
http://secunia.com/advisories/62188	Third Party Advisory
http://secunia.com/advisories/62662	Third Party Advisory

URL	Date	SRC

URL	Date	SRC

URL	Date	SRC
http://www.mandriva.com/security/advisories?name=MDVSA-2015:043	2017-01-03
https://www.otrs.com/security-advisory-2014-06-incomplete-access-control	2017-01-03

Affected Vendors, Products, and Versions

Vendor		Product				Version		Other		Status
Vendor	Product	Version	Other	Status	<-- -->	Vendor	Product	Version	Other	Status
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.0 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.0"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.1 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.1"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.2 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.2"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.3 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.3"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.4 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.4"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.5 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.5"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.6 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.6"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.7 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.7"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.8 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.8"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.9 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.9"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.10 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.10"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.11 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.11"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.12 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.12"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.13 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.13"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.14 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.14"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.15 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.15"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.2.16 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.2.16"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.3.0 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.3.0"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.3.1 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.3.1"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.3.2 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.3.2"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.3.3 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.3.3"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.3.4 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.3.4"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.3.5 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.3.5"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.3.6 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.3.6"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.3.7 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.3.7"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.3.8 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.3.8"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.3.9 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.3.9"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				3.3.10 Search vendor "Otrs" for product "Otrs Help Desk" and version "3.3.10"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				4.0.0 Search vendor "Otrs" for product "Otrs Help Desk" and version "4.0.0"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				4.0.1 Search vendor "Otrs" for product "Otrs Help Desk" and version "4.0.1"		-		Affected
Otrs Search vendor "Otrs"		Otrs Help Desk Search vendor "Otrs" for product "Otrs Help Desk"				4.0.2 Search vendor "Otrs" for product "Otrs Help Desk" and version "4.0.2"		-		Affected