CVE-2017-9324

OTRS Install Dialog Disclosure

Severity Score

8.8

*CVSS v3

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

*Multiple Sources

Exploited in Wild

*KEV

Decision

*SSVC

Descriptions

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

En Open Ticket Request System (OTRS) versión 3.3.x hasta la versión 3.3.16, versión 4.x hasta 4.0.23 y versión 5.x hasta la versión 5.0.19, un atacante con permiso de agente es capaz de abrir una URL específica en un navegador para alcanzar privilegios administrativos y acceso completo. Después, todos los ajustes del sistema se pueden leer y cambiar. Las URL en cuestión contienen index.pl?Action=Installer con ;Subaction=Intro o ;Subaction=Start o ;Subaction=System anexado al final.

Due to insufficient checking of privileges, it is possible to access the OTRS Install dialog of an already installed instance, which enables an authenticated attacker to change the database settings, superuser password, mail server settings, log file location and other parameters. Versions affected include OTRS 5.0.x, OTRS 4.0.x, and OTRS 3.3.x.

*Credits: N/A

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

None

Scope

Unchanged

Confidentiality

High

Integrity

High

Availability

High

Attack Vector

Network

Attack Complexity

Low

Authentication

Single

Confidentiality

Partial

Integrity

Partial

Availability

Partial

* Common Vulnerability Scoring System

SSVC

Decision:-

Exploitation

Automatable

Tech. Impact

* Organization's Worst-case Scenario

Timeline

2017-05-30 CVE Reserved
2017-06-08 CVE Published
2023-05-08 EPSS Updated
2024-08-05 CVE Updated
---------- Exploited in Wild
---------- KEV Due Date
---------- First Exploit

CWE

CWE-269: Improper Privilege Management

CAPEC

References (3)

URL	Tag	Source
https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html	Mailing List

URL	Date	SRC

URL	Date	SRC

URL	Date	SRC
http://www.debian.org/security/2017/dsa-3876	2019-10-03
https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions	2019-10-03

Affected Vendors, Products, and Versions

Vendor		Product				Version		Other		Status
Vendor	Product	Version	Other	Status	<-- -->	Vendor	Product	Version	Other	Status
Otrs Search vendor "Otrs"		Otrs Search vendor "Otrs" for product "Otrs"				>= 3.3.0 <= 3.3.16 Search vendor "Otrs" for product "Otrs" and version " >= 3.3.0 <= 3.3.16"		-		Affected
Otrs Search vendor "Otrs"		Otrs Search vendor "Otrs" for product "Otrs"				>= 4.0.0 <= 4.0.23 Search vendor "Otrs" for product "Otrs" and version " >= 4.0.0 <= 4.0.23"		-		Affected
Otrs Search vendor "Otrs"		Otrs Search vendor "Otrs" for product "Otrs"				>= 5.0.0 <= 5.0.19 Search vendor "Otrs" for product "Otrs" and version " >= 5.0.0 <= 5.0.19"		-		Affected
Debian Search vendor "Debian"		Debian Linux Search vendor "Debian" for product "Debian Linux"				8.0 Search vendor "Debian" for product "Debian Linux" and version "8.0"		-		Affected
Debian Search vendor "Debian"		Debian Linux Search vendor "Debian" for product "Debian Linux"				9.0 Search vendor "Debian" for product "Debian Linux" and version "9.0"		-		Affected