CVE-2018-16586

Severity Score

4.3

*CVSS v3

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

*Multiple Sources

Exploited in Wild

*KEV

Decision

*SSVC

Descriptions

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

En Open Ticket Request System (OTRS) en versiones 4.0.x anteriores a la 4.0.32, versiones 5.0.x anteriores a la 5.0.30 y versiones 6.0.x anteriores a la 6.0.11, un atacante podría enviar un email malicioso a un sistema OTRS. Si un usuario que haya iniciado sesión lo abre, el email podría provocar que el navegador cargue una imagen externa o recursos CSS.

*Credits: N/A

Attack Vector

Network

Attack Complexity

Low

Privileges Required

None

User Interaction

Required

Scope

Unchanged

Confidentiality

None

Integrity

Low

Availability

None

Attack Vector

Network

Attack Complexity

Medium

Authentication

None

Confidentiality

None

Integrity

Partial

Availability

None

* Common Vulnerability Scoring System

SSVC

Decision:-

Exploitation

Automatable

Tech. Impact

* Organization's Worst-case Scenario

Timeline

2018-09-06 CVE Reserved
2018-09-28 CVE Published
2024-07-13 EPSS Updated
2024-08-05 CVE Updated
---------- Exploited in Wild
---------- KEV Due Date
---------- First Exploit

CWE

CAPEC

References (6)

URL	Tag	Source
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html	Mailing List

URL	Date	SRC

URL	Date	SRC
https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework	2020-08-24
https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963	2020-08-24
https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7	2020-08-24
https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302	2020-08-24

URL	Date	SRC
https://www.debian.org/security/2018/dsa-4317	2020-08-24

Affected Vendors, Products, and Versions

Vendor		Product				Version		Other		Status
Vendor	Product	Version	Other	Status	<-- -->	Vendor	Product	Version	Other	Status
Otrs Search vendor "Otrs"		Open Ticket Request System Search vendor "Otrs" for product "Open Ticket Request System"				>= 4.0.0 < 4.0.32 Search vendor "Otrs" for product "Open Ticket Request System" and version " >= 4.0.0 < 4.0.32"		-		Affected
Otrs Search vendor "Otrs"		Open Ticket Request System Search vendor "Otrs" for product "Open Ticket Request System"				>= 5.0.0 < 5.0.30 Search vendor "Otrs" for product "Open Ticket Request System" and version " >= 5.0.0 < 5.0.30"		-		Affected
Otrs Search vendor "Otrs"		Open Ticket Request System Search vendor "Otrs" for product "Open Ticket Request System"				>= 6.0.0 < 6.0.11 Search vendor "Otrs" for product "Open Ticket Request System" and version " >= 6.0.0 < 6.0.11"		-		Affected
Debian Search vendor "Debian"		Debian Linux Search vendor "Debian" for product "Debian Linux"				8.0 Search vendor "Debian" for product "Debian Linux" and version "8.0"		-		Affected
Debian Search vendor "Debian"		Debian Linux Search vendor "Debian" for product "Debian Linux"				9.0 Search vendor "Debian" for product "Debian Linux" and version "9.0"		-		Affected