CVE-2018-16587

Severity Score

6.5

*CVSS v3

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

*Multiple Sources

Exploited in Wild

*KEV

Decision

*SSVC

Descriptions

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

En Open Ticket Request System (OTRS) en versiones 4.0.x anteriores a la 4.0.32, versiones 5.0.x anteriores a la 5.0.30 y versiones 6.0.x anteriores a la 6.0.11, un atacante podría enviar un email malicioso a un sistema OTRS. Si un usuario con permisos de administrador lo abre, provoca eliminaciones de archivos arbitrarios a los que el servidor web OTRS tiene acceso de escritura.

*Credits: N/A

Attack Vector

Network

Attack Complexity

Low

Privileges Required

None

User Interaction

Required

Scope

Unchanged

Confidentiality

None

Integrity

High

Availability

None

Attack Vector

Network

Attack Complexity

Medium

Authentication

None

Confidentiality

None

Integrity

Partial

Availability

Partial

* Common Vulnerability Scoring System

SSVC

Decision:-

Exploitation

Automatable

Tech. Impact

* Organization's Worst-case Scenario

Timeline

2018-09-06 CVE Reserved
2018-09-28 CVE Published
2024-07-13 EPSS Updated
2024-08-05 CVE Updated
---------- Exploited in Wild
---------- KEV Due Date
---------- First Exploit

CWE

CWE-20: Improper Input Validation

CAPEC

References (6)

URL	Tag	Source
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html	Mailing List

URL	Date	SRC

URL	Date	SRC
https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework	2018-11-21
https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01	2018-11-21
https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843	2018-11-21
https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711	2018-11-21

URL	Date	SRC
https://www.debian.org/security/2018/dsa-4317	2018-11-21

Affected Vendors, Products, and Versions

Vendor		Product				Version		Other		Status
Vendor	Product	Version	Other	Status	<-- -->	Vendor	Product	Version	Other	Status
Otrs Search vendor "Otrs"		Open Ticket Request System Search vendor "Otrs" for product "Open Ticket Request System"				>= 4.0.0 < 4.0.32 Search vendor "Otrs" for product "Open Ticket Request System" and version " >= 4.0.0 < 4.0.32"		-		Affected
Otrs Search vendor "Otrs"		Open Ticket Request System Search vendor "Otrs" for product "Open Ticket Request System"				>= 5.0.0 < 5.0.30 Search vendor "Otrs" for product "Open Ticket Request System" and version " >= 5.0.0 < 5.0.30"		-		Affected
Otrs Search vendor "Otrs"		Open Ticket Request System Search vendor "Otrs" for product "Open Ticket Request System"				>= 6.0.0 < 6.0.11 Search vendor "Otrs" for product "Open Ticket Request System" and version " >= 6.0.0 < 6.0.11"		-		Affected
Debian Search vendor "Debian"		Debian Linux Search vendor "Debian" for product "Debian Linux"				8.0 Search vendor "Debian" for product "Debian Linux" and version "8.0"		-		Affected
Debian Search vendor "Debian"		Debian Linux Search vendor "Debian" for product "Debian Linux"				9.0 Search vendor "Debian" for product "Debian Linux" and version "9.0"		-		Affected