CVE-2019-12497

Severity Score

5.3

*CVSS v3.1

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

*Multiple Sources

Exploited in Wild

*KEV

Decision

*SSVC

Descriptions

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.

Se descubrió un problema en Open Ticket Request System (OTRS) 7.0.x hasta 7.0.8, Community Edition 6.0.x hasta 6.0.19 y Community Edition 5.0.x hasta 5.0.36. En el cliente o en la interfaz externa, la información personal de los agentes (por ejemplo, Nombre y dirección de correo) se puede divulgar en notas externas.

*Credits: N/A

Attack Vector

Network

Attack Complexity

Low

Privileges Required

None

User Interaction

None

Scope

Unchanged

Confidentiality

Low

Integrity

None

Availability

None

Attack Vector

Network

Attack Complexity

Low

Authentication

None

Confidentiality

Partial

Integrity

None

Availability

None

* Common Vulnerability Scoring System

SSVC

Decision:-

Exploitation

Automatable

Tech. Impact

* Organization's Worst-case Scenario

Timeline

2019-05-31 CVE Reserved
2019-06-17 CVE Published
2024-06-10 EPSS Updated
2024-08-04 CVE Updated
---------- Exploited in Wild
---------- KEV Due Date
---------- First Exploit

CWE

CWE-200: Exposure of Sensitive Information to an Unauthorized Actor

CAPEC

References (6)

URL	Tag	Source
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html	Mailing List
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	Mailing List

URL	Date	SRC

URL	Date	SRC

URL	Date	SRC
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html	2023-08-31
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html	2023-08-31
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html	2023-08-31
https://community.otrs.com/category/security-advisories-en	2023-08-31

Affected Vendors, Products, and Versions

Vendor		Product				Version		Other		Status
Vendor	Product	Version	Other	Status	<-- -->	Vendor	Product	Version	Other	Status
Otrs Search vendor "Otrs"		Otrs Search vendor "Otrs" for product "Otrs"				>= 5.0.0 <= 5.0.36 Search vendor "Otrs" for product "Otrs" and version " >= 5.0.0 <= 5.0.36"		-		Affected
Otrs Search vendor "Otrs"		Otrs Search vendor "Otrs" for product "Otrs"				>= 6.0.0 <= 6.0.19 Search vendor "Otrs" for product "Otrs" and version " >= 6.0.0 <= 6.0.19"		-		Affected
Otrs Search vendor "Otrs"		Otrs Search vendor "Otrs" for product "Otrs"				>= 7.0.0 <= 7.0.8 Search vendor "Otrs" for product "Otrs" and version " >= 7.0.0 <= 7.0.8"		-		Affected
Debian Search vendor "Debian"		Debian Linux Search vendor "Debian" for product "Debian Linux"				8.0 Search vendor "Debian" for product "Debian Linux" and version "8.0"		-		Affected