CVE-2019-9753

Severity Score

4.3

*CVSS v3

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

*Multiple Sources

Exploited in Wild

*KEV

Decision

*SSVC

Descriptions

An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.

Se descubrió un problema en Open Ticket Request System (OTRS) 7.x anterior de la versión 7.0.5. Un atacante que haya iniciado sesión en OTRS como agente o usuario cliente puede usar las pantallas de resultados de búsqueda para revelar información de entidades del sistema no válidas. A continuación se muestra la lista de entidades afectadas: Páginas personalizadas, Artículos de preguntas frecuentes, Elementos del catálogo de servicios, Elementos de configuración de ITSM

*Credits: N/A

CVSS Scores

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

None

Scope

Unchanged

Confidentiality

Low

Integrity

None

Availability

None

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

Required

Scope

Unchanged

Confidentiality

Low

Integrity

None

Availability

None

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

Required

Scope

Unchanged

Confidentiality

Low

Integrity

None

Availability

None

Attack Vector

Network

Attack Complexity

Low

Authentication

Single

Confidentiality

Partial

Integrity

None

Availability

None

* Common Vulnerability Scoring System

SSVC

Decision:-

Exploitation

Automatable

Tech. Impact

* Organization's Worst-case Scenario

Timeline

2019-03-13 CVE Reserved
2019-06-03 CVE Published
2023-03-08 EPSS Updated
2024-08-04 CVE Updated
---------- Exploited in Wild
---------- KEV Due Date
---------- First Exploit

CWE

CWE-200: Exposure of Sensitive Information to an Unauthorized Actor

CAPEC

References (1)

URL	Tag	Source

URL	Date	SRC

URL	Date	SRC
https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework	2019-10-09

URL	Date	SRC

Affected Vendors, Products, and Versions

Vendor		Product				Version		Other		Status
Vendor	Product	Version	Other	Status	<-- -->	Vendor	Product	Version	Other	Status
Otrs Search vendor "Otrs"		Otrs Search vendor "Otrs" for product "Otrs"				>= 7.0.0 < 7.0.5 Search vendor "Otrs" for product "Otrs" and version " >= 7.0.0 < 7.0.5"		-		Affected