CVE-2020-1767

Possible to send drafted messages as wrong agent

Severity Score

4.3

*CVSS v3.1

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

*Multiple Sources

Exploited in Wild

*KEV

Decision

*SSVC

Descriptions

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Agent A es capaz de guardar un borrador (es decir, para la respuesta del cliente). Luego, Agent B puede abrir el borrador, cambiar el texto por completo y enviarlo a nombre del Agente A. Para el cliente, no será visible que el mensaje fue enviado por otro agente. Este problema afecta a: ((OTRS)) Community Edition versiones 6.0.x versión 6.0.24 y anteriores. OTRS versiones 7.0.x versión 7.0.13 y anteriores.

*Credits: N/A

CVSS Scores

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

None

Scope

Unchanged

Confidentiality

None

Integrity

Low

Availability

None

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

Required

Scope

Unchanged

Confidentiality

None

Integrity

Low

Availability

None

Attack Vector

Network

Attack Complexity

Medium

Authentication

Single

Confidentiality

None

Integrity

Partial

Availability

None

* Common Vulnerability Scoring System

SSVC

Decision:-

Exploitation

Automatable

Tech. Impact

* Organization's Worst-case Scenario

Timeline

2019-11-29 CVE Reserved
2020-01-10 CVE Published
2023-08-31 EPSS Updated
2024-09-16 CVE Updated
---------- Exploited in Wild
---------- KEV Due Date
---------- First Exploit

CWE

CAPEC

References (3)

URL	Tag	Source
https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html	Mailing List
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	Mailing List

URL	Date	SRC

URL	Date	SRC

URL	Date	SRC
https://otrs.com/release-notes/otrs-security-advisory-2020-03	2023-08-31

Affected Vendors, Products, and Versions

Vendor		Product				Version		Other		Status
Vendor	Product	Version	Other	Status	<-- -->	Vendor	Product	Version	Other	Status
Otrs Search vendor "Otrs"		Otrs Search vendor "Otrs" for product "Otrs"				>= 6.0.0 <= 6.0.24 Search vendor "Otrs" for product "Otrs" and version " >= 6.0.0 <= 6.0.24"		community		Affected
Otrs Search vendor "Otrs"		Otrs Search vendor "Otrs" for product "Otrs"				>= 7.0.0 <= 7.0.13 Search vendor "Otrs" for product "Otrs" and version " >= 7.0.0 <= 7.0.13"		-		Affected
Debian Search vendor "Debian"		Debian Linux Search vendor "Debian" for product "Debian Linux"				8.0 Search vendor "Debian" for product "Debian Linux" and version "8.0"		-		Affected