// For flags

CVE-2020-1771

Possible XSS in Customer user address book

Severity Score

5.4
*CVSS v3.1

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

0
*Multiple Sources

Exploited in Wild

-
*KEV

Decision

-
*SSVC
Descriptions

Attacker is able craft an article with a link to the customer address book with malicious content (JavaScript). When agent opens the link, JavaScript code is executed due to the missing parameter encoding. This issue affects: ((OTRS)) Community Edition: 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Un atacante es capaz de diseñar un artículo con un enlace hacia la libreta de direcciones del cliente con contenido malicioso (JavaScript). Cuando el agente abre el enlace, el código JavaScript es ejecutado debido a la falta de codificación de parámetros. Este problema afecta a: ((OTRS)) Community Edition: versiones 6.0.26 y anteriores. OTRS: versiones 7.0.15 y anteriores.

*Credits: Christoph Wuetschner
CVSS Scores
Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None
Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
Required
Scope
Unchanged
Confidentiality
Low
Integrity
Low
Availability
None
Attack Vector
Network
Attack Complexity
Medium
Authentication
Single
Confidentiality
None
Integrity
Partial
Availability
None
* Common Vulnerability Scoring System
SSVC
  • Decision:-
Exploitation
-
Automatable
-
Tech. Impact
-
* Organization's Worst-case Scenario
Timeline
  • 2019-11-29 CVE Reserved
  • 2020-03-27 CVE Published
  • 2023-08-31 EPSS Updated
  • 2024-09-17 CVE Updated
  • ---------- Exploited in Wild
  • ---------- KEV Due Date
  • ---------- First Exploit
CWE
  • CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
CAPEC
Affected Vendors, Products, and Versions
Vendor Product Version Other Status
Vendor Product Version Other Status <-- --> Vendor Product Version Other Status
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 5.0.0 <= 5.0.41
Search vendor "Otrs" for product "Otrs" and version " >= 5.0.0 <= 5.0.41"
community
Affected
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 6.0.0 <= 6.0.26
Search vendor "Otrs" for product "Otrs" and version " >= 6.0.0 <= 6.0.26"
community
Affected
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 7.0.0 <= 7.0.15
Search vendor "Otrs" for product "Otrs" and version " >= 7.0.0 <= 7.0.15"
-
Affected