// For flags

CVE-2021-21435

Information exposure in PDF export

Severity Score

6.5
*CVSS v3.1

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

0
*Multiple Sources

Exploited in Wild

-
*KEV

Decision

-
*SSVC
Descriptions

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Los campos del Article Bcc y la información personal del agente son mostradas cuando el cliente imprime el ticket (PDF) por medio de una interfaz externa. Este problema afecta a: OTRS AG OTRS versiones 7.0.x versión 7.0.23 y versiones anteriores; versiones 8.0.x versión 8.0.10 y versiones anteriores

*Credits: László Gyaraki
CVSS Scores
Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
Required
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None
Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
Required
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None
Attack Vector
Network
Attack Complexity
Medium
Authentication
None
Confidentiality
Partial
Integrity
None
Availability
None
* Common Vulnerability Scoring System
SSVC
  • Decision:-
Exploitation
-
Automatable
-
Tech. Impact
-
* Organization's Worst-case Scenario
Timeline
  • 2020-12-29 CVE Reserved
  • 2021-02-08 CVE Published
  • 2023-10-25 EPSS Updated
  • 2024-09-16 CVE Updated
  • ---------- Exploited in Wild
  • ---------- KEV Due Date
  • ---------- First Exploit
CWE
  • CWE-200: Exposure of Sensitive Information to an Unauthorized Actor
CAPEC
References (1)
URL Tag Source
URL Date SRC
URL Date SRC
URL Date SRC
https://otrs.com/release-notes/otrs-security-advisory-2021-02 2021-02-09
Affected Vendors, Products, and Versions
Vendor Product Version Other Status
Vendor Product Version Other Status <-- --> Vendor Product Version Other Status
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 6.0.0 <= 6.0.30
Search vendor "Otrs" for product "Otrs" and version " >= 6.0.0 <= 6.0.30"
community
Affected
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 7.0.0 <= 7.0.23
Search vendor "Otrs" for product "Otrs" and version " >= 7.0.0 <= 7.0.23"
-
Affected
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 8.0.0 <= 8.0.10
Search vendor "Otrs" for product "Otrs" and version " >= 8.0.0 <= 8.0.10"
-
Affected