CVE-2021-21443

Unautorized listing of the customer user emails

Severity Score

4.3

*CVSS v3.1

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

*Multiple Sources

Exploited in Wild

*KEV

Decision

*SSVC

Descriptions

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Unos agentes pueden enumerar los correos electrónicos de los usuarios de los clientes sin los permisos requeridos en la pantalla de acciones masivas. Este problema afecta a: OTRS AG ((OTRS)) Community Edition: versión 6.0.x versión 6.0.1 y versiones posteriores. OTRS AG OTRS: versiones 7.0.x anteriores a 7.0.27

*Credits: N/A

CVSS Scores

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

None

Scope

Unchanged

Confidentiality

Low

Integrity

None

Availability

None

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

Required

Scope

Unchanged

Confidentiality

Low

Integrity

None

Availability

None

Attack Vector

Network

Attack Complexity

Low

Authentication

Single

Confidentiality

Partial

Integrity

None

Availability

None

* Common Vulnerability Scoring System

SSVC

Decision:-

Exploitation

Automatable

Tech. Impact

* Organization's Worst-case Scenario

Timeline

2020-12-29 CVE Reserved
2021-07-26 CVE Published
2023-03-08 EPSS Updated
2024-09-16 CVE Updated
---------- Exploited in Wild
---------- KEV Due Date
---------- First Exploit

CWE

CWE-200: Exposure of Sensitive Information to an Unauthorized Actor

CAPEC

References (2)

URL	Tag	Source
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html	Mailing List

URL	Date	SRC

URL	Date	SRC

URL	Date	SRC
https://otrs.com/release-notes/otrs-security-advisory-2021-13	2023-08-31

Affected Vendors, Products, and Versions

Vendor		Product				Version		Other		Status
Vendor	Product	Version	Other	Status	<-- -->	Vendor	Product	Version	Other	Status
Otrs Search vendor "Otrs"		Otrs Search vendor "Otrs" for product "Otrs"				>= 6.0.0 <= 6.0.32 Search vendor "Otrs" for product "Otrs" and version " >= 6.0.0 <= 6.0.32"		community		Affected
Otrs Search vendor "Otrs"		Otrs Search vendor "Otrs" for product "Otrs"				>= 7.0.0 <= 7.0.27 Search vendor "Otrs" for product "Otrs" and version " >= 7.0.0 <= 7.0.27"		-		Affected