// For flags

CVE-2021-36096

Support Bundle includes S/Mime and PGP secret or PIN

Severity Score

4.9
*CVSS v3.1

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

0
*Multiple Sources

Exploited in Wild

-
*KEV

Decision

-
*SSVC
Descriptions

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

Unos Paquetes de Soporte Generados contienen claves privadas S/MIME y PGP si la carpeta que los contiene no está oculta. Este problema afecta a: OTRS AG ((OTRS)) Community Edition versión 6.0.x, versión 6.0.1 y versiones posteriores. OTRS AG OTRS versión 7.0.x, versión 7.0.28 y versiones anteriores; versión 8.0.x, versión 8.0.15 y versiones anteriores.

*Credits: Matthias Terlinde
CVSS Scores
Attack Vector
Network
Attack Complexity
Low
Privileges Required
High
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None
Attack Vector
Network
Attack Complexity
Low
Privileges Required
High
User Interaction
Required
Scope
Unchanged
Confidentiality
High
Integrity
Low
Availability
None
Attack Vector
Network
Attack Complexity
Low
Authentication
Single
Confidentiality
Partial
Integrity
None
Availability
None
* Common Vulnerability Scoring System
SSVC
  • Decision:-
Exploitation
-
Automatable
-
Tech. Impact
-
* Organization's Worst-case Scenario
Timeline
  • 2021-07-01 CVE Reserved
  • 2021-09-06 CVE Published
  • 2023-03-30 EPSS Updated
  • 2024-09-16 CVE Updated
  • ---------- Exploited in Wild
  • ---------- KEV Due Date
  • ---------- First Exploit
CWE
  • CWE-200: Exposure of Sensitive Information to an Unauthorized Actor
  • CWE-312: Cleartext Storage of Sensitive Information
CAPEC
References (1)
URL Tag Source
URL Date SRC
URL Date SRC
URL Date SRC
https://otrs.com/release-notes/otrs-security-advisory-2021-10 2021-09-13
Affected Vendors, Products, and Versions
Vendor Product Version Other Status
Vendor Product Version Other Status <-- --> Vendor Product Version Other Status
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 6.0.1
Search vendor "Otrs" for product "Otrs" and version " >= 6.0.1"
community
Affected
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 7.0.0 < 7.0.29
Search vendor "Otrs" for product "Otrs" and version " >= 7.0.0 < 7.0.29"
-
Affected
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 8.0.0 < 8.0.16
Search vendor "Otrs" for product "Otrs" and version " >= 8.0.0 < 8.0.16"
-
Affected