// For flags

CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission

Severity Score

4.3
*CVSS v3.1

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

0
*Multiple Sources

Exploited in Wild

-
*KEV

Decision

-
*SSVC
Descriptions

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Unos agentes pueden bloquear el ticket sin el permiso de "Owner". Una vez bloqueado el ticket, puede ser movido a la cola donde el agente tiene permisos "rw" y conseguir un control total. Este problema afecta a: OTRS AG OTRS 8.0.x versión: 8.0.16 y versiones anteriores

*Credits: N/A
CVSS Scores
Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
None
Integrity
Low
Availability
None
Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
Required
Scope
Unchanged
Confidentiality
None
Integrity
Low
Availability
None
Attack Vector
Network
Attack Complexity
Low
Authentication
Single
Confidentiality
None
Integrity
Partial
Availability
None
* Common Vulnerability Scoring System
SSVC
  • Decision:-
Exploitation
-
Automatable
-
Tech. Impact
-
* Organization's Worst-case Scenario
Timeline
  • 2021-07-01 CVE Reserved
  • 2021-10-18 CVE Published
  • 2023-05-11 EPSS Updated
  • 2024-09-16 CVE Updated
  • ---------- Exploited in Wild
  • ---------- KEV Due Date
  • ---------- First Exploit
CWE
  • CWE-266: Incorrect Privilege Assignment
CAPEC
References (1)
URL Tag Source
URL Date SRC
URL Date SRC
URL Date SRC
https://otrs.com/release-notes/otrs-security-advisory-2021-20 2022-10-27
Affected Vendors, Products, and Versions
Vendor Product Version Other Status
Vendor Product Version Other Status <-- --> Vendor Product Version Other Status
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 8.0.0 <= 8.0.16
Search vendor "Otrs" for product "Otrs" and version " >= 8.0.0 <= 8.0.16"
-
Affected