// For flags

CVE-2022-39050

Possible XSS stored in customer information

Severity Score

4.8
*CVSS v3.1

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

0
*Multiple Sources

Exploited in Wild

-
*KEV

Decision

-
*SSVC
Descriptions

An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

Un atacante que haya iniciado sesión en OTRS como usuario administrador puede manipular el campo de la URL del cliente para almacenar código JavaScript que será ejecutado posteriormente por cualquier otro agente cuando haga clic en el enlace de la URL del cliente. Entonces el JavaScript almacenado es ejecutado en el contexto de OTRS. El mismo problema es aplicado al uso de fuentes de datos externas, por ejemplo, bases de datos o ldap

*Credits: Special thanks to Aleksey Solovev for reporting these vulnerability.
CVSS Scores
Attack Vector
Network
Attack Complexity
Low
Privileges Required
High
User Interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None
Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
Required
Scope
Unchanged
Confidentiality
Low
Integrity
Low
Availability
None
* Common Vulnerability Scoring System
SSVC
  • Decision:-
Exploitation
-
Automatable
-
Tech. Impact
-
* Organization's Worst-case Scenario
Timeline
  • 2022-08-31 CVE Reserved
  • 2022-09-05 CVE Published
  • 2024-03-28 EPSS Updated
  • 2024-09-16 CVE Updated
  • ---------- Exploited in Wild
  • ---------- KEV Due Date
  • ---------- First Exploit
CWE
  • CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
CAPEC
References (1)
URL Tag Source
URL Date SRC
URL Date SRC
URL Date SRC
https://otrs.com/release-notes/otrs-security-advisory-2022-11 2022-09-08
Affected Vendors, Products, and Versions
Vendor Product Version Other Status
Vendor Product Version Other Status <-- --> Vendor Product Version Other Status
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 6.0.0 <= 6.0.32
Search vendor "Otrs" for product "Otrs" and version " >= 6.0.0 <= 6.0.32"
community
Affected
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 7.0.0 < 7.0.37
Search vendor "Otrs" for product "Otrs" and version " >= 7.0.0 < 7.0.37"
-
Affected
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 8.0.0 < 8.0.25
Search vendor "Otrs" for product "Otrs" and version " >= 8.0.0 < 8.0.25"
-
Affected