// For flags

CVE-2023-5421

Possible XSS execution in customer information

Severity Score

5.5
*CVSS v3.1

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

0
*Multiple Sources

Exploited in Wild

-
*KEV

Decision

Track
*SSVC
Descriptions

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs
immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.
This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Un atacante que haya iniciado sesión en OTRS como usuario con privilegios para crear y cambiar datos de usuario del cliente puede manipular el campo CustomerID para ejecutar código JavaScript que se ejecuta inmediatamente después de guardar los datos. El problema solo ocurre si se cambió la configuración de AdminCustomerUser::UseAutoComplete antes. Este problema afecta a OTRS: desde 7.0.X anterior a 7.0.47, desde 8.0.X anterior a 8.0.37; ((OTRS)) Community Edition: desde 6.0.X hasta 6.0.34.

*Credits: Special thanks to Tim Püttmanns for reporting these vulnerability.
CVSS Scores
Attack Vector
Network
Attack Complexity
Low
Privileges Required
High
User Interaction
None
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None
Attack Vector
Adjacent
Attack Complexity
Low
Privileges Required
High
User Interaction
None
Scope
Unchanged
Confidentiality
Low
Integrity
Low
Availability
None
* Common Vulnerability Scoring System
SSVC
  • Decision:Track
Exploitation
None
Automatable
No
Tech. Impact
Partial
* Organization's Worst-case Scenario
Timeline
  • 2023-10-05 CVE Reserved
  • 2023-10-16 CVE Published
  • 2024-09-16 CVE Updated
  • 2024-10-22 EPSS Updated
  • ---------- Exploited in Wild
  • ---------- KEV Due Date
  • ---------- First Exploit
CWE
  • CWE-20: Improper Input Validation
  • CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')
CAPEC
  • CAPEC-63: Cross-Site Scripting (XSS)
References (1)
URL Tag Source
URL Date SRC
URL Date SRC
URL Date SRC
https://otrs.com/release-notes/otrs-security-advisory-2023-09 2023-10-19
Affected Vendors, Products, and Versions
Vendor Product Version Other Status
Vendor Product Version Other Status <-- --> Vendor Product Version Other Status
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 6.0.0 <= 6.0.34
Search vendor "Otrs" for product "Otrs" and version " >= 6.0.0 <= 6.0.34"
community
Affected
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 7.0.0 < 7.0.47
Search vendor "Otrs" for product "Otrs" and version " >= 7.0.0 < 7.0.47"
-
Affected
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
 >= 8.0.0 < 8.0.37
Search vendor "Otrs" for product "Otrs" and version " >= 8.0.0 < 8.0.37"
-
Affected