// For flags

CVE-2024-23794

Agents are able to lock the ticket without the "Owner" permission

Severity Score

5.2
*CVSS v3.1

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

0
*Multiple Sources

Exploited in Wild

-
*KEV

Decision

Track
*SSVC
Descriptions

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Una vulnerabilidad de asignación de privilegios incorrecta en la funcionalidad de edición en línea de OTRS puede provocar una escalada de privilegios. Esta falla permite que un agente con permisos de solo lectura obtenga acceso completo a un ticket. Este problema surge en casos muy raros cuando un administrador ha habilitado previamente la configuración 'RequiredLock' de 'AgentFrontend::Ticket::InlineEditing::Property###Watch' en la configuración del sistema. Este problema afecta a OTRS: * 8.0.X * 2023.X * desde 2024.X hasta 2024.4.x

*Credits: N/A
CVSS Scores
Attack Vector
Network
Attack Complexity
Low
Privileges Required
High
User Interaction
Required
Scope
Unchanged
Confidentiality
High
Integrity
Low
Availability
None
Attack Vector
Network
Attack Complexity
High
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High
Attack Vector
Network
Attack Complexity
High
Authentication
Single
Confidentiality
Complete
Integrity
Complete
Availability
Complete
* Common Vulnerability Scoring System
SSVC
  • Decision:Track
Exploitation
None
Automatable
No
Tech. Impact
Partial
* Organization's Worst-case Scenario
Timeline
  • 2024-01-22 CVE Reserved
  • 2024-07-15 CVE Published
  • 2024-08-01 CVE Updated
  • 2025-03-31 EPSS Updated
  • ---------- Exploited in Wild
  • ---------- KEV Due Date
  • ---------- First Exploit
CWE
  • CWE-266: Incorrect Privilege Assignment
CAPEC
  • CAPEC-233: Privilege Escalation
Affected Vendors, Products, and Versions
Vendor Product Version Other Status
Vendor Product Version Other Status <-- --> Vendor Product Version Other Status
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
*-
Affected