// For flags

CVE-2024-6540

Information exlosure in external interface

Severity Score

5.7
*CVSS v3.1

Exploit Likelihood

*EPSS

Affected Versions

*CPE

Public Exploits

0
*Multiple Sources

Exploited in Wild

-
*KEV

Decision

Track
*SSVC
Descriptions

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.
This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Un filtrado inadecuado de los campos al utilizar la función de exportación en la descripción general de tickets de la interfaz externa en OTRS podría permitir a un usuario autorizado descargar una lista de tickets que contiene información sobre tickets de otros clientes. El problema solo ocurre si el administrador ha desactivado TicketSearchLegacyEngine. Este problema afecta a OTRS: 8.0.X, 2023.X, desde 2024.X hasta 2024.4.x

Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

*Credits: N/A
CVSS Scores
Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
Required
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None
Attack Vector
Network
Attack Complexity
High
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None
Attack Vector
Network
Attack Complexity
High
Authentication
Single
Confidentiality
Complete
Integrity
None
Availability
None
* Common Vulnerability Scoring System
SSVC
  • Decision:Track
Exploitation
None
Automatable
No
Tech. Impact
Partial
* Organization's Worst-case Scenario
Timeline
  • 2024-07-08 CVE Reserved
  • 2024-07-15 CVE Published
  • 2024-08-01 CVE Updated
  • 2025-08-23 EPSS Updated
  • ---------- Exploited in Wild
  • ---------- KEV Due Date
  • ---------- First Exploit
CWE
  • CWE-790: Improper Filtering of Special Elements
CAPEC
  • CAPEC-54: Query System for Information
Affected Vendors, Products, and Versions
Vendor Product Version Other Status
Vendor Product Version Other Status <-- --> Vendor Product Version Other Status
Otrs
Search vendor "Otrs"
 Otrs
Search vendor "Otrs" for product "Otrs"
*-
Affected