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CVSS: 5.3EPSS: 0%CPEs: 9EXPL: 0

An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. Un control inapropiado de los parámetros permite la suplantación de los campos de las siguientes pantallas: AgentTicketCompose, AgentTicketForward, AgentTicketBounce y AgentTicketEmailOutbound. Este problema afecta a: ((OTRS)) Community Edition versiones 5.0.x versión 5.0.39 y anteriores; versiones 6.0.x versión 6.0.24 y anteriores. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html https://otrs.com/release-notes/otrs-security-advisory-2020-01 • CWE-472: External Control of Assumed-Immutable Web Parameter •

CVSS: 4.3EPSS: 0%CPEs: 9EXPL: 0

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions. Se descubrió un problema en Open Ticket Request System (OTRS) versiones 7.0.x hasta la versión 7.0.12, y Community Edition versiones 5.0.x hasta 5.0.38 y 6.0.x hasta 6.0.23. Un atacante que ha iniciado sesión en OTRS como un agente es capaz de enumerar los tickets asignados a otros agentes, inclusive los tickets en una cola donde el atacante no tiene permisos. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html •

CVSS: 7.5EPSS: 1%CPEs: 3EXPL: 0

Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions. Una Comprobación Inapropiada de nombres de archivo con extensiones sumamente largas en PostMaster (enviando en correo electrónico) o carga de archivos (por ejemplo, adjuntar archivos a correos) de ((OTRS)) Community Edition y OTRS, permite a un atacante remoto causar un bucle infinito. Este problema afecta a: OTRS AG: ((OTRS)) Community Edition versiones 5.0.x versión 5.0.38 y anteriores; versiones 6.0.x versión 6.0.23 y anteriores. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://community.otrs.com/security-advisory-2019-15-security-update-for-otrs-framework https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html • CWE-835: Loop with Unreachable Exit Condition ('Infinite Loop') •

CVSS: 6.5EPSS: 0%CPEs: 4EXPL: 0

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords. Se descubrió un problema en Open Ticket Request System (OTRS) 7.0.x hasta 7.0.8, y Community Edition 5.0.x hasta 5.0.36 y 6.0.x hasta 6.0.19. Un atacante que haya iniciado sesión en OTRS como un usuario agente con los permisos apropiados puede aprovechar las etiquetas de notificación de OTRS en las plantillas para revelar las contraseñas de usuario con hash. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html https://www.otrs.com/category/release-and-security-notes •

CVSS: 5.3EPSS: 1%CPEs: 4EXPL: 0

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes. Se descubrió un problema en Open Ticket Request System (OTRS) 7.0.x hasta 7.0.8, Community Edition 6.0.x hasta 6.0.19 y Community Edition 5.0.x hasta 5.0.36. En el cliente o en la interfaz externa, la información personal de los agentes (por ejemplo, Nombre y dirección de correo) se puede divulgar en notas externas. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://community.otrs.com/category/security-advisories-en https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html • CWE-200: Exposure of Sensitive Information to an Unauthorized Actor •