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CVSS: 4.3EPSS: 0%CPEs: 9EXPL: 0

Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions. Unos archivos generados por el paquete de soporte podrían contener información confidencial que podría sin querer ser revelada. Este problema afecta a: ((OTRS)) Community Edition: versiones 5.0.41 y anteriores, versiones 6.0.26 y anteriores. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html https://otrs.com/release-notes/otrs-security-advisory-2020-07 • CWE-200: Exposure of Sensitive Information to an Unauthorized Actor CWE-201: Insertion of Sensitive Information Into Sent Data •

CVSS: 4.3EPSS: 0%CPEs: 8EXPL: 0

In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions. En las pantallas de inicio de sesión (en la interfaz del agente y cliente), los campos Username y Password usan autocompletar, lo que podría ser considerado un problema de seguridad. Este problema afecta a: ((OTRS)) Community Edition: versiones 5.0.41 y anteriores, versiones 6.0.26 y anteriores. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html https://otrs.com/release-notes/otrs-security-advisory-2020-06 • CWE-16: Configuration •

CVSS: 5.4EPSS: 0%CPEs: 3EXPL: 0

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article. Se detectó un problema en Open Ticket Request System (OTRS) versiones 7.0.x hasta 7.0.11, y Community Edition versiones 5.0.x hasta 5.0.37 y versiones 6.0.x hasta 6.0.22. Un atacante que haya iniciado sesión como un usuario agente o cliente con los permisos apropiados puede crear una cadena cuidadosamente diseñada que contenga código JavaScript malicioso como cuerpo del artículo. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://community.otrs.com/category/security-advisories-en https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html https://otrs.com/release-notes/otrs-security-advisory-2019-13 • CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') •

CVSS: 4.3EPSS: 0%CPEs: 1EXPL: 0

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on. Se detectó un problema en Open Ticket Request System (OTRS) versiones 7.0.x hasta 7.0.8. Un usuario cliente puede usar los resultados de la búsqueda para divulgar información de sus tickets "company" (con el mismo CustomerID), inclusive cuando la configuración CustomerDisableCompanyTicketAccess está activada. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://otrs.com/release-notes/otrs-security-advisory-2019-11 https://www.otrs.com/category/release-and-security-notes-en • CWE-200: Exposure of Sensitive Information to an Unauthorized Actor •

CVSS: 4.3EPSS: 0%CPEs: 1EXPL: 0

An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753. Se detectó un problema en Open Ticket Request System (OTRS) versiones 7.0 hasta la versión 7.0.6. Un atacante que está registrado en OTRS como un usuario cliente puede usar unas pantallas de resultados de búsqueda para divulgar información de los artículos internos de las FAQ, una vulnerabilidad diferente de CVE-2019-9753. • https://community.otrs.com/category/release-and-security-notes-en https://otrs.com/release-notes/otrs-security-advisory-2019-07 •