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CVSS: 6.1EPSS: 1%CPEs: 4EXPL: 0

Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. Debido al manejo inapropiado de las imágenes cargadas, es posible, en condiciones muy extrañas y poco frecuentes, forzar al navegador de los agentes a ejecutar JavaScript malicioso desde un archivo SVG especial diseñado tal y como un archivo jpg en línea. Este problema afecta a: ((OTRS)) Community Edition versiones 5.0.x versión 5.0.39 y anteriores; versiones 6.0.x versión 6.0.24 y anteriores. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html https://otrs.com/release-notes/otrs-security-advisory-2020-02 • CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') •

CVSS: 5.3EPSS: 0%CPEs: 9EXPL: 0

An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. Un control inapropiado de los parámetros permite la suplantación de los campos de las siguientes pantallas: AgentTicketCompose, AgentTicketForward, AgentTicketBounce y AgentTicketEmailOutbound. Este problema afecta a: ((OTRS)) Community Edition versiones 5.0.x versión 5.0.39 y anteriores; versiones 6.0.x versión 6.0.24 y anteriores. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html https://otrs.com/release-notes/otrs-security-advisory-2020-01 • CWE-472: External Control of Assumed-Immutable Web Parameter •

CVSS: 4.3EPSS: 0%CPEs: 9EXPL: 0

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions. Se descubrió un problema en Open Ticket Request System (OTRS) versiones 7.0.x hasta la versión 7.0.12, y Community Edition versiones 5.0.x hasta 5.0.38 y 6.0.x hasta 6.0.23. Un atacante que ha iniciado sesión en OTRS como un agente es capaz de enumerar los tickets asignados a otros agentes, inclusive los tickets en una cola donde el atacante no tiene permisos. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html •

CVSS: 7.5EPSS: 1%CPEs: 3EXPL: 0

Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions. Una Comprobación Inapropiada de nombres de archivo con extensiones sumamente largas en PostMaster (enviando en correo electrónico) o carga de archivos (por ejemplo, adjuntar archivos a correos) de ((OTRS)) Community Edition y OTRS, permite a un atacante remoto causar un bucle infinito. Este problema afecta a: OTRS AG: ((OTRS)) Community Edition versiones 5.0.x versión 5.0.38 y anteriores; versiones 6.0.x versión 6.0.23 y anteriores. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://community.otrs.com/security-advisory-2019-15-security-update-for-otrs-framework https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html • CWE-835: Loop with Unreachable Exit Condition ('Infinite Loop') •

CVSS: 6.5EPSS: 1%CPEs: 3EXPL: 0

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user. Se descubrió un problema en el Open Ticket Request System (OTRS) Community Edition 5.0.x hasta 5.0.36 y 6.0.x hasta 6.0.19. Un usuario que inició sesión en OTRS como agente podría revelar sin saberlo su ID de sesión al compartir el enlace de un artículo de ticket incrustado con terceros. • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html https://www.otrs.com/category/release-and-security-notes • CWE-200: Exposure of Sensitive Information to an Unauthorized Actor •