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CVSS: 5.4EPSS: 0%CPEs: 3EXPL: 0

19 Mar 2020 — An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article. Se detectó un problema en Open Ticket Request System (OTRS) versiones 7.0.x hasta 7.0.11... • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html • CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') •

CVSS: 4.3EPSS: 0%CPEs: 1EXPL: 0

10 Mar 2020 — An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on. Se detectó un problema en Open Ticket Request System (OTRS) versiones 7.0.x hasta 7.0.8. Un usuario cliente puede usar los resultados de la búsqueda para divulgar información de sus tickets "company" (con el mismo CustomerID), inclusiv... • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html • CWE-200: Exposure of Sensitive Information to an Unauthorized Actor •

CVSS: 4.3EPSS: 0%CPEs: 1EXPL: 0

10 Mar 2020 — An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753. Se detectó un problema en Open Ticket Request System (OTRS) versiones 7.0 hasta la versión 7.0.6. Un atacante que está registrado en OTRS como un usuario cliente puede usar unas pantallas de resultados de búsqueda para divulgar información de lo... • https://community.otrs.com/category/release-and-security-notes-en •

CVSS: 6.1EPSS: 1%CPEs: 7EXPL: 2

12 Feb 2020 — A Cross-Site Scripting (XSS) Vulnerability exists in OTRS ITSM prior to 3.2.4, 3.1.8, and 3.0.7 and FAQ prior to 2.1.4 and 2.0.8 via changes, workorder items, and FAQ articles, which could let a remote malicious user execute arbitrary code. Se presenta una vulnerabilidad de tipo Cross-Site Scripting (XSS) en OTRS ITSM versiones anteriores a 3.2.4, 3.1.8 y 3.0.7 y FAQ versiones anteriores a 2.1.4 y 2.0.8, por medio de changes, workorder items, y FAQ articles, podrían permitir a un usuario malicioso remoto ej... • https://www.exploit-db.com/exploits/24922 • CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') •

CVSS: 5.5EPSS: 0%CPEs: 1EXPL: 0

07 Feb 2020 — The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions. El sistema frontend externo usa numerosas llamadas en segundo plano al backend. Cada petición en segundo plano es tratada como actividad del usuario, por lo que la SessionMaxIdleTime no será alcanzada. • https://otrs.com/release-notes/otrs-security-advisory-2020-04 • CWE-613: Insufficient Session Expiration •

CVSS: 4.3EPSS: 0%CPEs: 3EXPL: 0

10 Jan 2020 — Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. • https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html •

CVSS: 6.1EPSS: 0%CPEs: 4EXPL: 0

10 Jan 2020 — Due to improper handling of uploaded images it is possible in very unlikely and rare conditions to force the agents browser to execute malicious javascript from a special crafted SVG file rendered as inline jpg file. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. Debido al manejo inapropiado de las imágenes cargadas, es posible, en condiciones muy extrañas y poco frecuentes, forzar... • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html • CWE-79: Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting') •

CVSS: 5.3EPSS: 0%CPEs: 9EXPL: 0

10 Jan 2020 — An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. Un control inapropiado de los parámetros permite la suplantación de los campos de las siguientes pantallas: AgentTicketCompose, AgentTicketForward, Ag... • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html • CWE-472: External Control of Assumed-Immutable Web Parameter •

CVSS: 4.3EPSS: 0%CPEs: 9EXPL: 0

06 Jan 2020 — An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions. Se descubrió un problema en Open Ticket Request System (OTRS) versiones 7.0.x hasta la versión 7.0.12, y Community Edition versiones 5.0.x hasta 5.0.38 y 6.0.x hasta 6.0.23. Un atacante que ha ... • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html •

CVSS: 7.5EPSS: 1%CPEs: 3EXPL: 0

05 Dec 2019 — Improper Check for filenames with overly long extensions in PostMaster (sending in email) or uploading files (e.g. attaching files to mails) of ((OTRS)) Community Edition and OTRS allows an remote attacker to cause an endless loop. This issue affects: OTRS AG: ((OTRS)) Community Edition 5.0.x version 5.0.38 and prior versions; 6.0.x version 6.0.23 and prior versions. OTRS AG: OTRS 7.0.x version 7.0.12 and prior versions. Una Comprobación Inapropiada de nombres de archivo con extensiones sumamente largas en ... • http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html • CWE-835: Loop with Unreachable Exit Condition ('Infinite Loop') •